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Activity overview

Latest activity by Eddie
  • Eddie created an article,

    What is the diameter of the rolls?

    Rollie: 8mmMini: 8mmSlim: 9mmKing: 10mmXL: 13.4mmXXL: 22mmXXXL: 19mm

  • Eddie created an article,

    How do you rehydrate King Palm rolls?

    There are a few methods we recommend that work well. Dampen a paper towel, wrap them around your King Palm rolls and keep them in the fridge Purchase a hydration pack and store the rolls with the ...

  • Eddie created an article,

    How long does it take for refunds to process?

    It should appear in approximately 5-7 business days, depending on your bank or financial institution.  

  • Eddie created an article,

    Loyalty Rewards

    How do I sign up for the rewards program? Simply create an account here. Enter your name, email, and password and click register. If you currently have an account with us - you’ve already been enr...

  • Eddie created an article,

    Does King Palm contain chemicals?

    All of our rolls have Certificates Of Analysis from third-party labs. They pass all tests for chemicals, pesticides, mold, and heavy metals. Take a look at the reports here and here.

  • Eddie created an article,

    The package has already shipped, but my address is wrong

    Unfortunately, on our end once a product has been shipped, we are unable to change the shipping address. You can reach out to USPS Customer Care, at 1.800.278.8777, to file an interception or on yo...

  • Eddie created an article,

    Do you have an ambassador program?

    Yes, please join the King Palm Brand Ambassador program. You will receive rewards by completing missions. Let us know if you have any questions or concerns. Thank you for supporting our brand and s...

  • Eddie created an article,

    How do I unstick a grinder?

    Sometimes many grinders will get stuck if not cleaned. Try soaking it in rubbing alcohol to loosen it up and clean the stickiness from the grinder.

  • Eddie created an article,

    I need a phone number to call

    We have a phone number on the website if you need to call us for support 844-452-4448 You can also submit a ticket through our support page: https://support.kingpalm.com/hc/en-us/requests/newOur su...

  • Eddie created an article,

    I got a smaller packing stick

    You may have gotten a pouch where someone put the wrong size packing stick, or we may have been running low on that size during the production of the pouch. Our packing stick sizes are still the sa...