Eddie
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Recent activity by Eddie-
Does King Palm contain chemicals?
All of our rolls have Certificates Of Analysis (COA) from third-party labs. They pass all tests for chemicals, pesticides, mold, and heavy metals. Take a look at the reports here and here.
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The package has already shipped, but my address is wrong
Once an order has shipped, we are unable to change the shipping address. However, you may be able to update delivery instructions or request an interception directly with the carrier. Check your ...
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Do you have an ambassador program?
Yes, please join the King Palm Brand Ambassador program. You will receive rewards by completing missions. Let us know if you have any questions or concerns. Thank you for supporting our brand and s...
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How do I unstick a grinder?
Sometimes many grinders will get stuck if not cleaned. Try soaking it in rubbing alcohol to loosen it up and clean the stickiness from the grinder.
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I need a phone number to call
We have a phone number on the website if you need to call us for support 844-452-4448 You can also submit a ticket through our support page: https://support.kingpalm.com/hc/en-us/requests/newOur su...
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I got a smaller packing stick
You may have gotten a pouch where someone put the wrong size packing stick, or we may have been running low on that size during the production of the pouch. Our packing stick sizes are still the sa...
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Can you combine two orders into one?
Unfortunately, we cannot combine two orders into one.
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Are you still using Boveda or Integra Packs?
We use any humidity control packet that is in stock at the time. We still use Boveda as well.
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The flavor tip size is different than before
Each flavor tip is hand-rolled, so it is difficult for them to be all the same size, but they range from 7 mm to 8 mm.
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I have an issue with the Brandbassador app
The company that created the ambassador app recommends checking that you have the latest app update, uninstalling the app, and reinstalling before trying again.If this issue continues to happen, pl...