Kay
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Votes on activity by Kay-
Using and Troubleshooting Your Surge Electric Grinder
1. How do I turn on the Surge Electric Grinder?To power on your Surge Electric Grinder, press the power button three times in rapid succession. This feature is designed for safety to prevent accide...
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How do I become a Brand Ambassador?
Please see more details on our landing page.
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Why is my coupon/promo not working?
Products that are part of an ongoing promotion i.e. (BOGO, sale, etc.) or in our Bulk Cones category are not eligible for additional discounts. Bundled items are not eligible for additional discoun...
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How does the cornhusk filter affect smoking?
Storing King Palm rolls is easy, whether you’ve started smoking them or not. Each roll or roll pack comes in a resealable bag or container that can be stored practically anywhere. King Palm also in...
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Shipping Duration/Late Arrival
Shipping times vary based on carrier schedules, and we are unable to adjust transit times once your order has left our facility. Please keep in mind that federal holidays may cause additional delay...
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The rolls have tiny holes!
Our product is essentially a dried palm leaf roll that needs to be packed gently to avoid any breaks or cracks since it is a hollow tube. The tiny holes should not affect the quality of the product...
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Why is my package delayed?
Due to increased holiday shipping volume and limited carrier staffing, some deliveries may experience delays. In some cases, packages may be scanned as "delivered" at a sorting hub before reaching ...
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How do you activate the flavor?
Activating the flavor is easy. Pinch the filter between your thumb and forefinger, pointing away from your face and valuable objects, and squeeze firmly. Once you hear the pop, the filter is ready....
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The King Palm got in my eye!
Please try holding the roll away from your face when activating the flavor with only a slight amount of pressure.
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The rolls are stale!
We understand your concern. Staleness does not apply to our product because it is not food. It should not affect the quality of the product or usability. We essentially sell a dried palm leaf roll,...