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  • What countries do you ship to?

    King Palm ships internationally throughout the following places:    Africa, Albania, Alberta, Andorra, Andorra, Armenia, Asia, Australia, Azerbaijan, Belarus, Belize, Bolivia, Bosnia and Herzegovin...

  • What are the fees for taxes and imports?

    Each country has different tax and import fees. Unfortunately, we cannot provide the exact cost. Feel free to look up this information before purchasing King Palm products. These fees are subject t...

  • Shipping Duration/Late Arrival

    Shipping times may vary and are subject to carrier schedules. Once your order leaves our facility, we cannot alter its transit time. Please note that federal holidays may extend shipping durations....

  • What is your shipping policy?

    King Palm ships their products worldwide. Whether you’re in the US or on the other side of the world, King Palm can get you their products.  US shipping will be free on purchases of $30 or more and...

  • Pop Top Doob Tube Sizing

    These are the size dimensions for the doob tube listing: https://kingpalm.com/product/pop-top-doob-tube/ Rollie:Height 78.25mm or 3 inches - Width 0.7inchesTube Diameter 19mmMini:Height 98mm or 3.8...

  • Why is my coupon/promo not working?

    Products that are part of an ongoing promotion i.e. (BOGO, sale, etc.) or in our Bulk Cones category are not eligible for additional discounts. The Hotbox and Custom Rolls are not eligible for any ...

  • Why is my package delayed?

    Apologies for any inconvenience caused. The Postal Service is facing unprecedented volume increases and limited employee availability because of the holiday season. Deliveries may experience delays...

  • How do I become a Brand Ambassador?

    Please see more details on our landing page.

  • Why isn't PayPal a payment option?

    At this time, we are having issues with PayPal so we had to remove this as an option. We still accept Debit/Credit Cards and Sezzle.   Thank you for being a valued customer and supporting us.

  • The rolls are stale!

    We understand your concern. Staleness does not apply to our product because it is not food. It should not affect the quality of the product or usability. We essentially sell a dried palm leaf roll,...