Eddie (Support)
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Recent activity by Eddie (Support)-
Company & General
How old do you have to be to buy King Palm products? You must be at least 21 years of age, and a signature is required upon delivery from carriers such as USPS, UPS, or FedEx. Who sells King Palm...
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Rewards & Ambassador Program
Brand Ambassador program Join the King Palm Brand Ambassador program to earn rewards by completing missions. Sign up here. I have an issue with the Brandbassador app If you are having trouble wit...
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Usage & How-To Guides
How do you roll a King Palm? You do not need to. King Palms come pre-rolled and ready to pack. If you would prefer to roll your own, we also offer flavored and unflavored King Palm wraps for that ...
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Product Specs & Education
What is King Palm? King Palm launched in 2016 as an all-natural alternative for blunt smokers. Building on that early success, we launched flavored rolls in 2020. King Palm is headquartered in Sou...
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Surge Electric Grinder: Setup, Use & Troubleshooting
Turning it on and off: Press the power button 3 times in quick succession to turn the grinder on or off. It will not turn on: Make sure it is charged, then try the power sequence again. If there i...
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Product Quality & Common Questions
Is my roll still good? (tiny holes, dryness, staleness) King Palm rolls are real dried palm leaves, not paper, so some natural variation is normal: Tiny holes or thin spots do not typically affec...
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Orders, Payment & Refunds
Accepted payment methods Debit and credit cards, and Sezzle (buy now, pay later). PayPal is not currently offered as a payment option. Pricing & currency All prices are listed in US Dollars (USD)...
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Shipping & Delivery
Shipping times & costs US orders ship free on orders of $30 or more. Orders are processed and leave our warehouse within 1 to 5 business days. Once shipped, US orders typically arrive within 3 to...
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Cleaning a Stuck Manual Grinder
For standard hand grinders, not the Surge Electric Grinder, which has its own guide. Take the grinder apart into its individual pieces. Soak the pieces in rubbing (isopropyl) alcohol for a few mi...
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Giza Concentrate Vaporizer: Manual & Specifications
What is in the box: Giza device, USB charging cable, cleaning tool, loading tool, extra atomizer coil. Charging: Charge fully before first use using the included USB cable. The LED indicator shows...